Warranty duration and coverage vary by product, manufacturer and supplier.
At Cyberia, we know that choosing an HVAC or ventilation system is not only about the equipment price. You should know what the product warranty covers, how installation workmanship is handled, what happens if a problem appears later, and how we use and protect your project information.
Warranty duration and coverage vary by product, manufacturer and supplier.
Its duration, scope and conditions are defined in the relevant quotation or project agreement.
We determine whether the issue relates to equipment, installation, operation, maintenance or an external factor.
We use customer information to provide and support the service and do not sell personal data.
Products and equipment supplied by Cyberia do not all carry one standard warranty period. We work with different equipment types, brands and components, and each product can have its own warranty conditions. The actual warranty period and coverage for a specific item are those stated in the product documentation, quotation, invoice, warranty card or manufacturer terms.
When Cyberia performs the installation, the installation workmanship warranty is separate from the product warranty. Its duration and scope are not identical for every project. They depend on the system type, the work included in Cyberia's scope, site conditions, equipment used, existing installations and the responsibilities of other parties involved in the project.
Before the project is approved, the applicable installation warranty is clarified in the quotation, agreement or related project documents so the customer knows what falls under Cyberia's responsibility and what belongs to a manufacturer's warranty or another contractor's scope.
Applies to the equipment or part under the relevant manufacturer or supplier terms.
Applies to workmanship performed by Cyberia within the agreed project scope.
A problem appearing in an HVAC or ventilation system does not automatically mean that either the equipment or the installation is defective. We diagnose the technical cause first. An issue may relate to the equipment, workmanship, operation, maintenance, electrical supply, another system component, or changes made by a third party after handover.
If the problem is directly caused by Cyberia's work and falls within the agreed installation warranty, it is handled under that warranty. If it is a covered product defect, the manufacturer's or supplier's warranty process applies. If the condition is outside warranty, we explain the reason, recommended solution and any proposed cost before carrying out additional paid work.
HVAC and ventilation systems operate as connected systems, so failures may arise from factors unrelated to a defect in the supplied product or Cyberia's workmanship. Each case is assessed technically. Depending on the product or project terms, factors that may affect warranty eligibility include:
These factors are not treated as automatic exclusions without inspection. We first identify the cause and then explain the appropriate warranty or service path.
For supply-only orders, product warranty remains subject to the relevant product or manufacturer terms. Cyberia cannot warrant installation workmanship that it did not perform or supervise. If a fault is found to result from unsuitable installation or a third-party modification, the case is assessed according to the manufacturer's conditions and the technical cause.
Some HVAC and ventilation components are operating or consumable items that require periodic replacement, including certain filters, belts and similar items. They are not necessarily treated like major equipment components for warranty purposes. Treatment depends on the product, cause of failure, manufacturer terms, operating time and maintenance schedule.
Customer concerns are not limited to equipment failure. You may need to know whether extraction will be strong enough, whether the system will be quiet, or whether air will reach distant points in the duct network. These outcomes depend on the entire system: duct size and route, elbows, static pressure, filters, dampers, make-up air, building use, existing systems and operating loads.
In existing buildings, concealed conditions can appear only after ceilings are opened, ductwork is inspected or systems are operated. Examples include old services, damaged concealed components, routes that differ from available drawings, structural obstructions or incomplete previous work. If a newly discovered condition changes the scope, cost or expected result, we explain it before proceeding with additional work outside the original agreement.
We take the nature of the site into account during installation. Where work requires ceiling access, drilling, cutting, removal of existing components, lifting equipment or temporary system shutdowns, the quotation or project discussion should define what is included in Cyberia's scope and what requires preparation or coordination by the customer or another contractor.
If the customer requests changes to equipment, design, routes, quantities or work scope after approval, the effect on cost, programme, performance and warranty is reviewed before implementation. New work is not considered part of the original agreement unless it is approved.
If a problem appears after handover, contact us with the information available. We may ask for the invoice or project reference, equipment type or model, serial number where relevant, a description of the issue, photos or video, the date the problem appeared and information about any maintenance or modification carried out after installation.
Not necessarily. It depends on the reported issue, its cause and the warranty terms for the particular project. If the cause is outside warranty or linked to external changes or work by another party, inspection, service or material charges may apply. We do not proceed with additional paid work without explaining it to the customer.
We aim to support customers with parts for products we supply, but availability and lead time can depend on the manufacturer, model, equipment age, stock and shipping. We therefore do not promise an unverified replacement date before checking part availability.
When you contact Cyberia, request a quotation or arrange a technical visit, you may provide information needed to understand and deliver the service. This can include your name, telephone number, email address, company name, project location, facility type, requested service, drawings, dimensions, photographs, videos and project-related communications.
No. Cyberia does not sell or trade customers' personal data. We may share the minimum information necessary where it is required to provide the service—for example with a manufacturer or supplier handling a warranty or spare part, a delivery provider, a technical service provider, or a competent authority when disclosure is legally required.
Drawings, dimensions, photographs and technical information sent by the customer are treated as project-related information. They may be accessed by employees, technicians or suppliers who need them for pricing, design, procurement or execution. Sending such material to Cyberia does not by itself give us permission to publish it publicly.
When you communicate with us through WhatsApp or email, those communications also pass through the technology services of the relevant providers and some processing may be governed by their policies. We use these channels to respond to your request and support the project, maintenance or warranty process.
The website may use cookies and measurement or analytics technologies to operate correctly, measure performance, detect technical issues and improve content and user experience. You may be able to manage some of these technologies through your browser settings or consent tools made available on the website.
We take reasonable measures to protect information against unauthorised access, use or disclosure. We retain information for as long as it is reasonably required to serve the customer, support warranty and maintenance, and meet relevant accounting or legal obligations. No electronic method can be guaranteed to be 100% secure, so we aim to limit collection and use to information reasonably needed for business purposes.
You can contact us if your information is inaccurate or needs updating. Requests relating to deletion or objection are handled according to the nature of the information, the purpose for which it was collected and any legal or operational requirement to retain it.
If you have a concern, we prefer that it is raised before the quotation is approved so it can be addressed clearly in the technical and commercial discussion. Typical points you may want to confirm include:
We will explain what can be committed to, what requires an additional specification or condition, and what falls outside the proposed work scope so both parties understand the agreement before execution.
This page explains Cyberia's general approach, but it cannot cover every product, project or technical situation. Therefore, the specific terms stated in the quotation, contract, purchase order, invoice, product warranty card or approved technical project document govern the warranty duration, work scope and conditions for the relevant product or project.
This policy is not intended to limit any mandatory customer rights under applicable laws and regulations in the State of Kuwait.
For an existing project or purchase, include your invoice or project reference where possible so we can review the case more efficiently.
Last updated: August 2026